Refund Policy

We’re Committed to Your Satisfaction

At Embmerch, we strive to ensure that every purchase meets your expectations. If you’re not completely satisfied, we’re here to assist with refunds. Please review our policy below for details.

1. Eligibility for Refunds

You may be eligible for a refund if:

• The item is returned within 7 days of delivery.
• The item is in its original condition, unworn, unwashed, and with all original tags and packaging intact.
• The refund request does not involve custom or personalized items, which are non-refundable unless there is a defect or error on our part.

2. How to Request a Refund

1. Contact Us:
   Email [email protected] with your order number, a brief description of the issue, and any supporting photos (if applicable).
2. Approval:
   Once your refund request is reviewed and approved, we will provide further instructions, including return shipping details if required.
3. Return the Item:
   If a return is needed, ship the item back to us using a trackable shipping method. The customer is responsible for return shipping costs unless the refund is due to an error or defective item.
4. Processing:
   Refunds are processed within 5-7 business days of receiving the returned item and confirming its condition.

3. Refund Methods

• Refunds will be issued to the original payment method used for the purchase.
• Please note that shipping fees are non-refundable unless the refund is due to an error or defective product.

4. Refund Exceptions

Refunds will not be granted for:

• Items not returned in their original condition or missing components.
• Custom-made or personalized items, unless there is a defect or error.
• Items marked as "Final Sale."

5. Late or Missing Refunds

If you haven’t received your refund after 7 business days, please:

• Check your bank account.
• Contact your credit card provider, as processing times may vary.
• If the issue persists, email us at [email protected] for further assistance.

6. Damaged or Defective Items

If you received a damaged or defective item, please:

• Contact us within 48 hours of delivery at [email protected] with photos of the item and the packaging.
• We will issue a refund or replacement free of charge.

Need Help?

If you have any questions or concerns about our refund policy, feel free to reach out:

• Email: [email protected]
• Phone: 0123 456 789

We’re here to ensure a smooth and hassle-free experience.