Claim Policy
We are committed to providing our customers with high-quality embroidered products and the best service. If you encounter any issues with a product you have purchased, please review our claims policy below:
-
Return/Exchange Policy
- We accept returns or exchanges within [number of days] days from the date you received the product if the item is defective due to manufacturing or is not as described.
- To request a return/exchange, the product must be unused and in its original packaging with tags attached.
- Custom-made or personalized embroidered products cannot be returned or exchanged.
-
Claim Process
- If you would like to file a claim for a product, please email us at [support email address] with details of the issue, including photos of the defective or incorrect product, and your order number.
- Upon receiving your claim, our team will verify the issue and get back to you within [number of days] business days.
-
Manufacturer Defects
- If your product has a defect due to manufacturing (such as embroidery errors, damage during production, etc.), we will offer an exchange or refund, depending on the situation.
-
Shipping Damages
- If your product is damaged during shipping, please report it to us within [number of days] days from the delivery date. We will ask for photos of the product and packaging to assess the condition.
-
Non-Refundable Items
- Products that have been used or damaged by the customer.
- Products that are no longer in their original condition (including removed packaging or tags).
- Orders that were refused or undelivered without valid reason.
-
Refunds
- If your claim is approved and you are eligible for a refund, we will process the refund through your original payment method within [number of days] business days.
- Shipping costs are non-refundable unless the product is defective or damaged.
-
Contact Us
- If you have any questions regarding our claims policy or need assistance, please contact us at:
- Email: [email protected]
- Phone: 0123456789
