Frequently Asked Questions (FAQs)
1. Are "Embroidery" products handmade?
Yes, all products with the title "Embroidery" are crafted using either high-quality hand embroidery or a combination of hand and machine embroidery, depending on the product. Detailed information can be found in each product description.
2. Can I order custom embroidery?
Absolutely! We offer custom embroidery for products with the title "Embroidery". Simply contact us with your design and requirements, and we'll be happy to assist.
3. How long does production and shipping take?
- In-stock products: Orders are processed within 1-2 days before shipping.
- Custom orders: Production typically takes 5-10 business days, depending on the complexity of the design.
Shipping times vary by location.
4. Can embroidered products be machine washed?
For best results, we recommend handwashing to preserve the embroidery. If machine washing is necessary:
- Turn the product inside out.
- Use a gentle cycle with cold water.
- Avoid harsh detergents or machine drying.
5. What is the return policy?
- In-stock products: Returns are accepted within 7 days if the item is unused and in its original condition.
- Custom orders: Unfortunately, custom-made items are non-refundable unless there's an error on our part.
6. Are the embroidery threads colorfast?
We use high-quality embroidery threads that are resistant to fading. To maintain their vibrancy, avoid prolonged exposure to direct sunlight.
7. How can I get more information about a product?
Each product page provides details about dimensions, fabric, and thread materials. If you need additional information, feel free to contact us.
8. How can I contact support?
You can reach us through:
- Email: [email protected]
- Phone: 0123 456 789
- Live Chat: Available from 9:00 AM to 6:00 PM (GMT).
